Volume 9 (2014-15)

Each volume of Journal of Airport Management consists of four quarterly 100-page issues. The articles published in Volume 9 were:

Volume 9 Number 4 (Autumn/Fall 2015)

The hijacking of Flight ET 702: The challenges of managing a major security threat, media attention and continuing daily airport operations
Thomas Romig, Head of Airport Steering, Geneva International Airport
Delivering a first class travel experience for passengers
Vincent Harrison, Managing Director, Dublin Airport
Aux armes, citoyens! A revolution in airport economic regulation: A regulator’s perspective
Ken Cheong, Economic Advisor, The Civil Aviation Authority (UK)
Zero emission airport development: Economically and environmentally viable
Lars Burger Salvesen, Deputy County Mayor and Stig Hvoslef, ‎Scientific Coordinator, Climate and Environment, Akershus County Authority
Catalytic effects of aviation and their importance for airport development
Henrik Littorin, Senior Analyst, Swedavia
A methodology for measuring safety performance
Lazaro Luiz Neves, Electrical Engineer and civil Aviation Regulation Expert, ANAC
Connections: The challenge of the future
Rian Burger, Principal, Airport Planner/Programmer, Stantec
Selecting and understanding aviation security systems: Cutting through the marketing hype
Hunter Fulghum, Owner and Chief Consultant, Arts & Engineering
What creates access and inclusion at airports?
Eric Lipp, Founder and Executive Director, Open Doors Organization

Volume 9 Number 3 (Summer 2015)

Cyber security: The latest threats, systems that can be affected and measures to mitigate risk
Wayne Smith, Head of IT/IS, Birmingham Airport
Planning small and medium-sized airports for flexibility and future growth
Dennis Chant, Managing Director, Queensland Airports
Eurocontrol initiatives to support and regulate the quest for efficiency and additional capacity in the European aviation market
Frank Brenner, Director General, Eurocontrol
Improving customer satisfaction at Aéroports de Paris
Dominique Mary, Director, Customer Satisfaction, Aéroports de Paris
Climate change is here to stay: What about the airport infrastructure?
Olav Mosvold Larsen, Senior Executive Adviser, Avinor
SESAR: Future-proofing Europe’s airports
Florian Guillermet, Executive Director and Massimo Garbini, SESAR Deployment Manager and Managing Director, SESAR Joint Undertaking
Aerodrome certification for small and emerging airports: Is it an issue?
Peter Adams, Senior Practice Executive, Aviation Safety & Risk Management, Aviation Strategies International
Airport privatisation in Japan: Unleashing air transport liberalisation?
Chikage Miyoshi, Lecturer, Cranfield University
Ownership structures and the implications for developing airport solar projects in the USA
Stephen Barrett, Director of Clean Energy, Harris Miller Miler & Hanson
Greek airports in transition: From public ownership to PPP concessions
Pavlos Arvanitis, Senior Researcher and Andreas Papatheodorou, Associate Professor, University of the Aegean

Volume 9 Number 2 (Spring 2015)

Measuring the customer’s journey through London City Airport
Patrick Burrows, CFO, London City Airport
Using social media to improve customer engagement and promote products and services
Kristie VanAuken, SVP and Chief Marketing/Communications Officer, Akron-Canton Airport
Airport business resilience: Plan for uncertainty and prepare for change
Andy Carlisle, Managing Director, EMEA Aviation, LeighFisher
Political risks: How to effectively mitigate political risks, deal structure, financing and political risk insurance
Dietrich F. R. Stiller, Partner, Clifford Chance
Best practice on automated passenger flow measurement solutions
Rolf Felkel, VP, Airside, Landside and Security Applications, Fraport, Catherine Mayer, VP and Kevin Peterson, Senior Product Manager, SITA
Experience in structuring public-private partnerships for airports
Ebru Ozdemir, Chairperson, Limak Yatirim Holding
Preparing airports for weapons of mass effect
William B. Rankin, Associate Professor of Aviation Management, Florida Institute of Technology and former Director of Aviation, El Paso International Airport, Texas
A study of the effect of protocol services on the image formation of Incheon International Airport
Jin-Woo Park, Associate Professor, Department of Business Administration, Korea Aerospace University and Kwan-Young Lim, International Protocol Specialist, Incheon International Airport
PCI and non-PCI-based pavement evaluation
Mostaqur Rahman, Department of Civil and Environmental Engineering, University of South Carolina and Rafiqul A. Tarefder, Professor, Department of Civil Engineering, University of New Mexico

Volume 9 Number 1 (Winter 2014-15)

Enhancing the travel experience and delivering great customer service at Gerald R. Ford International Airport
Tara M. Hernandez, Marketing and Communications Director, Gerald R. Ford International Airport
Safety at regional airports in Europe: Regulatory aspects
Gernot Kessler, Head of Airports Section, European Aviation Safety Agency
The Transportation Security Administration construction project at Eugene Airport: Reconfiguring the ticket lobby and the EDS and TSA screening area
Kevin Stockton, Aviation Architect, RS&H
Using enterprise geospatial data for airport surveying and aeronautical information management programmes
Michael T. McNerney, Assistant Manager, Airport Engineering Division, Federal Aviation Administration
Domestic air service development in the stagnant US market
Tom Reich, Director of Air Service Development, AvPORTS
LED lighting at Port Columbus Airport
Geoff Kouril, Aviation Engineer and Jeff May, ‎Aeronautical Electrical Engineer and Northeast Operations Leader, CH2M Hill
Improving the safety, capacity and efficiency of airport traffic management with AeroMACS
Declan Byrne, President and CEO, WiMAX Forum and Roy Aloke, Senior Program Manager, Honeywell Advanced Technology
Estimating a fair rate of return on equity for Delhi International Airport Limited
Sumana Chaudhuri, PhD, Bijan Vasigh, Professor, Embry-Riddle Aeronautical University and Ranjan Chaudhuri, Associate Professor, National Institute of Industrial Engineering
Airport IT: Enabler of the long-term vision or insurmountable obstacle?
Justin Phy, President and Co-founder, Barich