Best practice on automated passenger flow measurement solutions

Catherine Mayer, Vice President, SITA, Rolf Felkel, Vice President, Airside, Terminal and Security Applications and Kevin Peterson, Senior Product Manager, Passenger Flow Monitoring, SITA

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Abstract: The authors introduce a best practice paper recently published by the ACI World Airport IT Standing Committee on Automated Passenger Flow Measurement Solutions. The paper shows how this supplier-independent best practice paper is structured and what benefit it can provide to those who want to implement and use such solutions in terminal buildings. Therefore, some general characteristics of the solutions are given, as well as the typical influencing factors from technology, terminal layout and passenger behaviour. 


Keywords: terminal management, passenger flow performance indicators, waiting time, sensor technologies


Catherine Mayer is the primary liaison for SITA with airport industry organisations, ensuring SITA’s availability and support for committees, conferences and industry missions.


Rolf Felkel is a Vice President airside, terminal and security applications at Fraport AG. Rolf is in charge of the development and maintenance of IT applications in the field of airside, landside, security and safety-related IT solutions.


Kevin Peterson has been in the air transportation industry for over 25 years, working for Westinghouse and Northrup-Grumman before moving to SITA in 2001. Currently, he is the senior product manager responsible for SITA’s passenger flow monitoring product suite.

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