Delivering an effective click-and-collect strategy: A retailer case study
Author(s): Will Lockie, Programme Head, Multichannel, Evans Cycles Journal: Journal of Digital & Social Media Marketing Abstract: How should retailers build an effective click-and-collect strategy? This paper identifies key considerations to deliver long-term business success, based on the experience of a UK retailer who has recently launched such a service. It demonstrates how change can […]
Move over, Millennials: Generation Z is changing the consumer landscape
Author(s): Jamie Gutfreund, Global CMO, Wunderman Journal: Journal of Brand Strategy Abstract: For years, brands have been focusing on Millennials, but a new generation is here and they are already changing the consumer landscape: Generation Z (or Gen Z). This paper looks at who Gen Z is, what they value and how they differ from the […]
Adoption of global market practice for payments will pave the road to a successful global migration to ISO 20022
Author(s): Isabelle Bouille, Head of SWIFT Standards Market Practice Team and Tanja Haase, Global ISO 20022 Migration Programme Manager, SWIFT Journal: Journal of Payments Strategy & Systems Abstract: As digital technology transforms the payments landscape, existing standards are no longer fit for purpose. Adoption of ISO 20022 — a newer, richer and more flexible standard […]
Marketing, the change catalyst for digital business transformation: Lessons learned from the modernisation of a B2B marketing organisation
Author(s): Mahmoud Dasser, VP, CMO, TM ONE Journal: Journal of Brand Strategy Abstract: This paper first summarises the principal drivers of digital business transformation and their impact on the marketing strategy, customer experience, branding, technology, people, organisation and capabilities. Secondly, summarise key challenges a B2B chief marketing officer (CMO) may face to stay relevant during the […]
Data, analytics and creative intuition: An analysis of how to optimise return on social media investment on Instagram
Author(s): Ellie McDonald, Social and Content Manager, Bauer Media, Australia Journal: Journal of Digital & Social Media Marketing Abstract: Instagram is not just a brand-marketing tool. This in-depth analysis highlights the power of Instagram storytelling tactics in driving conversions and website traffic for content marketers, exemplified by the successes of global media brands such as […]
Editorial – Special Issue: Next steps for digital currencies
Author(s): Gerard Hartsink, Editor, Journal of Payments Strategy & Systems Journal: Journal of Payments Strategy & Systems Special Issue: Next steps for digital currencies Papers included in the special issue of Journal of Payments Strategy & Systems: Editorial Gerard Hartsink, Editor Do we really need another dollar, euro, pound or yuan? How to create the […]
Innovative disruption: Utilising brand to manage and drive change
Author(s): James R. Gregory, Chairman and Hampton Bridwell, CEO, Tenet Partners Journal: Journal of Brand Strategy Abstract: Professor Clayton M. Christensen has narrowly defined Disruptive Innovation. We agree that it is wise to maintain a specific definition for the sake of academic purity to examine how it evolves over time. As marketing practitioners we […]
Harnessing editorial storytelling for social media marketing: The ‘secret’ to success in the new digital world has deep roots in old media
Author(s): Kirstin Benson, VP of Global Entertainment, Getty Images Journal: Journal of Brand Strategy Abstract: The very same strategies that newsrooms and primary schools have used to tell stories can help brands tell stories, too — and engage with the audiences with whom they are seeking to do business with. The ‘secret’ lies in a […]
Creating meaningful customer experiences and campaigns in social media: Case study of O2 (Telefonica UK)
Author(s): Kristian Lorenzon, Social Media Manager, O2 Journal: Journal of Digital & Social Media Marketing Abstract: This paper provides an overview of social media at O2, the commercial brand of Telefonica UK Limited and a leading communications company with over 23 million customers. It explains the approach adopted in management, governance and customer service. Four […]
From inside to out: Reinventing a brand globally and locally
Author(s): Louise Felton, Senior Director, Global Brand Campaigns & Programs, Intel Journal: Journal of Brand Strategy Abstract: Two years ago, Intel was at a crossroads. As the leader in personal computer chip technology, Intel had built its business and brand through the persistent focus on ‘Intel Inside’. With the personal computer market softening, perceptions […]
Content that converts: How to co-create powerful video stories that keep audiences engaged all year long
Author(s): Michael Hoffman, CEO, Gather Voices Journal: Journal of Digital & Social Media Marketing Abstract: At a time when trust in brands and institutions is low, the growing preference for content that is authentic, passion-driven and human-centric is accelerating. It is no longer enough to simply create and curate high-quality content consistently. To cut through […]
Femvertising: State of the art
Author(s): Chung-Kue (Jennifer) Hsu, Instructor of Marketing in the Pamplin College of Business at Virginia Tech Journal: Journal of Brand Strategy Abstract: This paper aims to enhance consumer brand managers’ understanding of the growing practice of femvertising, discussing factors that have contributed to its rise, how it differs from traditional portrayals of women and girls in […]
Changing conversations: Brand identity as discourse
Author(s): Gina Bleedorn, Executive Director of Brand, Adrenaline Journal: Journal of Brand Strategy Abstract: The state of branding has reached a tipping point. The explosion of digital communication has enabled consumers to interface and interact with businesses as never before. Today’s brands cannot hide — transparency is ubiquitous — and a brand’s ability to adapt […]
Brands on TikTok: strategic first steps and successful execution
Author(s): Anton Perreau, Senior Vice President, Battenhall Journal: Journal of Brand Strategy Abstract: TikTok has fast become the world’s most talked-about social network — in the news and popular culture, the relatively new player in the fray presents an opportunity to reach consumers in a new, relatable way and, most importantly, appeals to the holy […]
Confessions from the non-profit world: How non-profits are using social media (and how they need to change their approach)
Author(s): Ryan Goodenough, Assistant Executive Director, Communications, NYSARC Journal: Journal of Digital & Social Media Marketing Abstract: Social media present a tremendous opportunity for nonprofit organisations to increase membership, awareness and fundraising. When leveraged correctly, these new tools can be truly transformational. But nonprofits are struggling with understanding the resource commitment, the ways to use […]
Brand storytelling: A three-dimensional perspective
Author(s): Gabriela Pereira, Founder, DIYMFA.com Journal: Journal of Brand Strategy Abstract: Storytelling has become a buzzword in marketing and brand development. Many experts have suggested methods for using stories in marketing and advertising, but these theories do not paint a full picture. Brand storytelling is a three-dimensional process that requires understanding the customer journey, the […]
Analysing climate risk in the banking sector: To what extent should the onus be on banks to fund the ‘green deal’ while focusing on their own climate change and ESG risk profile?
Author(s): Richard Bennett, CEO, Razor Risk Journal: Journal of Risk Management in Financial Institutions Abstract: Planet Earth’s temperature has risen by about 1.1 degrees Celsius on average since the 1880s, confirmed by satellite measurements and by the analysis of hundreds of thousands of independent weather station observations from across the globe. This rate of warming […]
Beyond open rate: Why it is time for e-mail marketers to think reach, frequency, impact social activation, social innovation
Author(s): Dela Quist, Founder and CEO, Alchemy Worx Journal: Journal of Digital & Social Media Marketing Abstract: E-mail marketing is still dominated by a direct mail world view, with a focus on recency, frequency and monetary value (RFM) and a resulting fixation on relevance, timing and tighter targeting. As a result, e-mail marketers are trying […]
The challenge of assessing and shaping bank conduct, ethics and culture: Insights from the social sciences
Author(s): Matthew Connell, Head of Regulatory Developments, Zurich Insurance Group’s UK Life Business Journal: Journal of Risk Management in Financial Institutions Abstract: Organisational culture is a notoriously difficult subject for financial institutions. This paper examines how approaches from a variety of different disciplines can be used to assess and shape an institution’s culture. It goes […]
Brand journalism: How to engage successfully with consumers in an age of inclusive individuality
Author(s): Larry Light, Chief Executive Officer, Arcature Journal: Journal of Brand Strategy Abstract: Brand journalism helps brands engage powerfully with the modern consumer. Marketers must build consistent powerful brands in an environment that demands global consistency, local differentiation and personal relevance all at the same time. There is also an important development in customer values […]
Apollo 50: How one museum celebrated the first Moon landing
Author(s): Amy Stamm, Public Affairs Specialist, Smithsonian National Air and Space Museum Journal: Journal of Digital & Social Media Marketing Abstract: The 50th anniversary of the Apollo 11 Moon landing in July 2019 was an opportunity for the Smithsonian’s National Air and Space Museum to position itself not just as an inspiring and exciting institution […]
Stress testing convergence
Author(s): German Gutierrez Gallardo, Til Schuermann, and Michael Duane Journal: Journal of Risk Management in Financial Institutions Abstract: 2015 marked the six-year anniversary of US regulatory stress testing. In this paper the authors observe three key trends: (1) Increasingly aggressive capital management: banks initially responded to CCAR by maintaining wide capital cushions versus regulatory minimums. As CCAR processes […]
Managing political risk in advanced economies
Author(s): Sam Wilkin, Senior Advisor, Oxford Economics Journal: Journal of Risk Management in Financial Institutions Abstract: Research in political psychology suggests that people who are angry at political conditions tend towards greater political participation and to disregard economic consequences of their choices. These characteristics can be found in voting outcomes associated with the wave of […]
The impact of the General Data Protection Regulation on the banking sector: Data subjects’ rights, conflicts of laws and Brexit
Author(s): Lori Baker, Data Privacy/Security Consultant Journal: Journal of Data Protection & Privacy Abstract: The General Data Protection Regulation (GDPR) will undoubtedly have an impact on how businesses manage compliance in the coming years. The banking and finance sector is not immune. It does however already operate in a heavily regulated environment, because the type of personal […]
From risk management to ERM
Author(s): Michel Rochette Journal: Journal of Risk Management in Financial Institutions Abstract: At one point in time, there was self-insurance. Then came risk management. Now comes the era of enterprise risk management (ERM). Traditional risk management will always be necessary, but ERM will complement existing risk activities by extending the field to cover all core risks […]
The California Consumer Privacy Act: The ethos, similarities and differences vis-a-vis the General Data Protection Regulation and the road ahead in light of California Privacy Rights Act
Author(s): Tripti Dhar, Partner, Reina Legal LLP Journal: Journal of Data Protection & Privacy Abstract: Amidst the ongoing privacy concerns, legislations like the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) have given individuals the insight into their personal data and a control thereof. These legislations, however, must not be viewed […]
Cybersecurity: Risks and management of risks for global banks and financial institutions
Author(s): Mark Camillo Head of Cyber, EMEA, AIG Journal: Journal of Risk Management in Financial Institutions Abstract: The frequency, severity and sophistication of cyberattacks against global financial institutions continues to increase, even though the vast majority of such breaches remain unreported. Financial institutions need to embark on a holistic risk management strategy if they are […]
Recognising generative and autonomous AI as a ‘juridical person’
Author(s): Prabuddha Ganguli, CEO, Vision-IPR and Adjunct Faculty, Centre of Excellence on Intellectual Property, Indian Institute of Technology Journal: Journal of Data Protection & Privacy Abstract: In the current era, there is a significant global effort to establish legal and regulatory frameworks for the responsible use of artificial intelligence (AI). The discussions surrounding autonomous AI […]
Bank’s asset and liability management: A chief risk officer’s perspective
Author(s): Venkatesh Kallur, Vice President, Head of ERM (IFRS 9, Credit, Market & Ops Risk), Enterprise Risk Strategy & Architecture, Bank AlJazira Journal: Journal of Risk Management in Financial Institutions Abstract: The asset–liability management (ALM) function covers both a prudential component (management of all possible risks and rules and regulation) and an optimisation role (management […]
How to prepare for data breaches? Lessons learned from recent incidents
Author(s): Paul Lanois, Attorney, DC-USA, SCOTUS Journal: Journal of Data Protection & Privacy Abstract: It seems like every few weeks there is a report of a new data incident having taken place: recent high-profile examples include FedEx (February 2018), Under Armour/MyFitnessPal (March 2018), Panera Bread (April 2018), Adidas (June 2018), MyHeritage (June 2018), Macy’s (July […]
Bank capital allocation and performance management under multiple capital constraints
Author(s): Pieter Klaassen, Managing Director in risk methodology, UBS AG and Idzard van Eeghen Journal: Journal of Risk Management in Financial Institutions Abstract: To measure performance of individual businesses and maximise shareholder value for the firm as a whole, banks need to decide how much capital to allocate to each business and what cost of […]
Anticipating market model failure: Competitive pressure and the mortgage backed securities market
Author(s): Jean Whitmore Journal: Journal of Risk Management in Financial Institutions Abstract: Market models that have worked well for years can suddenly fail dramatically, such as during the financial crisis of the late-2000s. For example, models that assigned credit ratings to mortgage-backed securities (MBS) predicted relative default rates well for decades. It was only in […]
The challenge of defining artificial intelligence in the EU AI Act
Author(s): Theodore S. Boone Journal: Journal of Data Protection & Privacy Abstract: The EU Commission, the EU Council and the EU Parliament have each issued their own versions of the text of a new EU AI Act. Throughout the gestation of the EU AI Act a core and complex question has arisen: how should ‘AI […]
Why cultures fail: The power and risk of Groupthink
Author(s): Yousef A. Valine, EVP, CRO, First Horizon National Corporation Journal: Journal of Risk Management in Financial Institutions 20% Discount Offer We are offering a 20% Discount to an annual subscription to Journal of Risk Management in Financial Institutions that includes FOUR 100-page issues both in print and online. Subscribe online here and use discount code JRMCROLI20 to […]
Consent, its modalities, dynamics and record-keeping
Author(s): Georg Philip Krog, Co-Founder, Chief Privacy Officer & General Counsel, Signatu Journal: Journal of Data Protection & Privacy Abstract: The paper provides a general introduction to consent as a legal basis for processing personal data; the definition, modalities and dynamics of consent; the data controller’s obligation to enable the data subject to exercise his […]
The Asset-Liability Committee: Ensuring effective balance sheet risk management during a market-wide stress event
Author(s): Moorad Choudhry, Independent Non-Executive Director, Recognise Bank Journal: Journal of Risk Management in Financial Institutions Abstract: Risk management in banking is universally the ultimate responsibility of the board of directors. That said, boards generally delegate various aspects of this responsibility to various executive management committees. Stewardship of the bank’s balance sheet is given typically […]
Winning a seat at the ESG table
Author(s): Jonny Frank, Partner, Jim Barolak, Partner and Germari Pieterse, Managing Director, StoneTurn Journal: Journal of Risk Management in Financial Institutions Abstract: Financial Institutions (FIs) struggle to identify, assess and develop appropriate responses that proactively address potential events for more traditional known risks let alone new, emerging and imprecise risks in the often difficult-to-quantify Environmental, […]
Comparing the benefits of pseudonymisation and anonymisation under the GDPR
Author(s): Mike Hintze, Partner, Hintze Law and Khaled El Emam, Founder and President, Privacy Analytics Journal: Journal of Data Protection & Privacy Abstract: Many organisations are trying to obtain more value from their data to improve their products and services, offer new ones and optimise their own internal operations. For example, more chief data officers, […]
Climate change risk: The next frontier in banking risk management
Author(s): Hanna Sarraf, Group Chief Risk Officer, Bankmed Group Journal: Journal of Risk Management in Financial Institutions Abstract: Extreme weather events are becoming more frequent, more intense and, to a certain extent, more predictable, according to global climate research. Over time, the effects of climate change could alter dramatically the environment upon which communities, societies […]
Best practices in combating fraud in financial institutions
Author(s): John Mahony, Head of Compliance and MLRO, Atrato Group Journal: Journal of Risk Management in Financial Institutions Abstract: This paper intends to provide the reader with practical steps to take when establishing a framework for combating fraud. Keywords: best practice; internal fraud risk; corruption risk; combating fraud John Mahony is Head of Compliance […]
Artificial intelligence and automated decision making: The new frontier of privacy challenges and opportunities
Author(s): Joseph Srouji, Avocat à la cour and Founding Partner, Srouji Avocats and Stefano Bellè, Graduate law student at Université Paris-Panthéon-Assas Journal: Journal of Data Protection & Privacy Abstract: This paper addresses the privacy component of broader artificial intelligence (AI) ethical considerations. We begin with an overview of the regulatory landscape, or lack thereof, and […]
Applications of privacy-enhancing technology to data sharing at a global pharmaceutical company
Author(s): Stephen Bamford, Head of Clinical Data Standards & Transparency, The Janssen Pharmaceutical Companies of Johnson & Johnson Journal: Journal of Data Protection & Privacy Abstract: Janssen has been at the forefront of the recent pharmaceutical industry trend towards more transparency and sharing of clinical trials data, committing early on to make its data […]
Transforming a functional airport to a smart, digital one
Author(s): Alan Newbold, Regional Digital Services Leader and Global Digital Aviation Leader, Arup Journal: Journal of Airport Management Abstract: Airports are continuing to experience rising passenger numbers and increasing capacity constraints, as pressures on physical resources intensify. To cope with this, airport executives need to take a more systematic, methodical approach to digital transformation. They need […]
The effect of COVID-19 on Hartsfield–Jackson Atlanta International Airport, and resumption of operations
Author(s): Scott M. Ayers, Safety Management System Manager and Derrick Crawley, Fire Safety Manager, Hartsfield–Jackson Atlanta International Airport Journal: Journal of Airport Management Abstract: The COVID-19 pandemic has introduced a new invisible workplace hazard into our airport environment. In response, our management team applied a systematic approach in developing strategies to minimise risks and impacts to […]
Ready, set, implement: A road map for SMS success
Author(s): Elizabeth Smart, Lambert-St Louis International Airport Journal: Journal of Airport Management Abstract: Airports across the country are waiting for the federal mandate requiring the implementation of a Safety Management System (SMS). This formal top-down business-like approach to managing safety risk is considered the next significant step in increasing aviation safety. With a system of this […]
Political risks: How to effectively mitigate political risks, deal structure, financing and political risk insurance
Author(s): Dietrich F. R. Stiller, Partner, Clifford Chance Journal: Journal of Airport Management Abstract: Political risk has become an increasingly critical topic for many airport projects, predominantly, but not limited to, projects in emerging economies. There are a considerable number of airport projects that have been subjected to cancellations of concessions or outright expropriation, or where […]
How to become successfully ‘net zero’
Author(s): Jean-François Guitard, Director of Business Development & Public Affairs, Aeroports De La Cote D’Azur Journal: Journal of Airport Management Abstract: The aim of this paper is to show how important sustainable development is becoming for airports. The paper explores the current manner by which an airport needs to be much more virtuous, for example, by […]
How Orlando International built passenger experience and technology into its new South Terminal Complex
Author(s): Mark W. Birkebak, Director of Engineering, Orlando International Airport and David A. Kipp, Vice President Technology Services, Burns Engineering Journal: Journal of Airport Management Abstract: In the opening years of the 21st century, the City of Orlando transformed itself into one of the premier destinations in the United States. Fuelled by its innovative entertainment and […]
Conceptualising airport digital maturity and dimensions of technological and organisational transformation
Author(s): Nigel Halpern, Kristiania University College, Thomas Budd, Cranfield University, Pere Suau-Sanchez, Cranfield University, Svein Bråthen and Deodat Mwesiumo, Molde University College Journal: Journal of Airport Management Abstract: As airports undergo digital transformation, ie a paradigmatic shift in the way digital technologies are adopted and used, there is a need for actionable insights to ensure that […]
Using Compliance Risk Assessment Programmes
Author(s): Stephanie Nicolas and Paul V. May Journal: Journal of Securities Operations & Custody Abstract: A Compliance Risk Assessment (CRA) programme can be a meaningful and genuinely beneficial risk identification and management tool. Paul V. May Chief Compliance Officer at ABN AMRO Securities (USA) and Stephanie Nicolas partner in WilmerHale LLC outline key elements and practical […]
Beyond zero: Activating triple zero airports
Author(s): Erin Cooke, Sustainability & Environmental Policy Director and Anthony Bernheim, Healthy & Resilient Buildings Program Manager, San Francisco International Airport Journal: Journal of Airport Management Abstract: San Francisco International Airport (SFO) was the first airport to adopt a triple zero goal — zero energy, zero carbon and zero waste — in 2016. Five years in, […]
Best practice on automated passenger flow measurement solutions
Author(s): Catherine Mayer, Vice President, SITA, Rolf Felkel, Vice President, Airside, Terminal and Security Applications and Kevin Peterson, Senior Product Manager, Passenger Flow Monitoring, SITA Journal: Journal of Airport Management Abstract: The authors introduce a best practice paper recently published by the ACI World Airport IT Standing Committee on Automated Passenger Flow Measurement Solutions. The paper […]
The value of the Legal Entity Identifier for the participants of the securities industry
Author(s): Gerard Hartsink, Chairman, Board of Directors, Global Legal Entity Identifier Foundation Journal: Journal of Securities Operations & Custody Abstract: The G20 initiated the Legal Entity Identifier (LEI) programme and endorsed in 2012 the Financial Stability Board (FSB) recommendations for the development of the global LEI system to uniquely identify parties that are engaged in […]
An airport approach to digital transformation
Author(s): Aymeric Dussart, Vice President of Technology and Innovation, Aéroports de Montréal Journal: Journal of Airport Management Abstract: The complexity of the airport business and its logistical environment is a well-known feature of our industry. This complexity often translates into significant technological needs within a highly available, stable and resilient information technology (IT) operational framework. The […]
Integrating liquid hydrogen infrastructure at airports: Conclusions from an ecosystem approach at Rotterdam The Hague Airport
Author(s): Daan Van Dijk, Hosam Ebrahim, Yannick Jooss, Espen Flo Bødal and Ida Hjorth Journal: Journal of Airport Management Abstract: Aviation is a contributor to global warming. Hydrogen-powered aircraft are seen as an important option to decarbonise parts of commercial aviation. Airports have a pivotal role in facilitating the development of ground infrastructure. This paper […]
The future of European financial market infrastructure: A business case for distributed ledger technology?
Author(s): Dirk Bullmann, Adviser to Director General, and Andrea Pinna, Market Infrastructure Expert, European Central Bank Journal: Journal of Securities Operations & Custody Abstract: Technological innovation in general, and distributed ledger technology (DLT) in particular, could become a game changer in the financial sector. Market infrastructures, which are the backbone of financial markets, need to […]
Airport buildings: A key opportunity for sustainability in aviation
Author(s): Gray Bender, Senior Consultant, Energy & Sustainability and Raphael Sperry, Associate, Energy & Sustainability, Arup Journal: Journal of Airport Management Abstract: The aviation industry is under increasing pressure to reduce its greenhouse gas (GHG) emissions, and advancing sustainable airport facilities is an important and highly visible way to demonstrate progress. Citizen groups and scientific […]
Airport attacks: The critical role airports can play in combatting terrorism
Author(s): Jacques Duchesneau, Senior Advisor, Civil Aviation Security and Aviation Terrorism and Maxime Langlois, Director, Corporate Services, Aviation Strategies International Journal: Journal of Airport Management Abstract: This paper uses a unique database of aviation terrorist attacks to analyse the phenomenon of airport attacks. The evolution of aviation terrorism is described with a particular focus on airport […]
Opportunities in digital assets and digital custody: Tracking the modernisation of standard custody offering
Author(s): Radoslaw Ignatowicz, Senior Director, Product Owner — Custody, Raiffeisen Bank International and Professor Alfred Taudes, Vienna University of Economics and Business, Department of Information Systems Journal: Journal of Securities Operations & Custody Abstract: Digital assets are a new asset class whose adoption necessitates a transformation of custody similar to the transition from paper-based securities to […]
Financial technology: Blockchain and securities settlement
Author(s): Taketoshi Mori, Senior Manager, Deloitte Touche Tohmatsu Journal: Journal of Securities Operations & Custody Abstract: Financial technology (FinTech) is becoming more popular in Japan (as well as globally), and financial institutions are increasingly seeking to collaborate with the firms providing such technology. Among FinTech, blockchain (distributed ledger) technology is attracting particular attention because of […]
The intelligent, experiential and competitive workplace: Part 1
Author(s): Peter Miscovich, Managing Director, Strategy + Innovation, JLL Journal: Journal of AI, Robotics & Workplace Automation Abstract: This two-part paper explores how intelligent automation and the convergence of accelerating technology advancements will shape the future of work and transform the workforce and the workplace of the future. Part 1 examines key intelligent automation advances […]
Financial crime: Why are securities markets vulnerable?
Author(s): Jonathan Ehrenfeld, Strategy Director, SWIFT Journal: Journal of Securities Operations & Custody Abstract: In the last five years, regulators have begun to focus on compliance and money laundering risks specific to securities markets. It is clear to them that the ways in which securities are issued, traded, cleared and settled create a series of […]
The automation of marketing
Author(s): Andrew W. Pearson, Founder and Managing Director, Intelligencia Limited Journal: Journal of AI, Robotics & Workplace Automation Abstract: Today, the average campaign response rate is less than one per cent and with the emergence of artificial intelligence (AI), traditional marketing is wading into troubled waters because the waves of strategic campaigns, the retargeting, the […]
Central securities depositories regulation: The next systemic crisis waiting to happen?
Author(s): Koen Vanderheyden, Partner, DLA Piper and Tim Reucroft, Director of Research, Thomas Murray Advisory Services Journal: Journal of Securities Operations & Custody Abstract: Central securities depositories (CSDs) are essential infrastructures within the securities market. Historically, they were natural monopolies serving many functions and providing many services, but now they are being regulated and their […]
Robotic process automation and the power of automation in the workplace
Author(s): Raj Samra, Senior Manager, PwC Journal: Journal of AI, Robotics & Workplace Automation Abstract: Robotic process automation (RPA) is a powerful tool for performing manual, time-consuming, rules-based office activities more effectively by reducing cycle time and at lower costs than other automation solutions. RPA can have a major effect on a company’s operations and […]
Central securities depositories and reform of the settlement process
Author(s): Eddy Wymeersch, Professor, Ghent University Journal: Journal of Securities Operations & Custody Abstract: The organisation and regulation of the European securities clearing and settlement business is again up for reform. The present dispersed European landscape calls for more integration as part of the formation of a European capital market, as proposed by the European […]
How to kickstart an AI venture without proprietary data: AI start-ups have a chicken and egg problem — here is how to solve it
Author(s): Kartik Hosanagar, Professor, Wharton School of the University of Pennsylvania and Monisha Gulabani, Research Assistant, Wharton AI for Business Journal: Journal of AI, Robotics & Workplace Automation Abstract: Even when entrepreneurs have innovative ideas for applying AI to real-world problems, they can encounter a unique challenge to kickstarting their AI ventures. Today’s AI systems […]
How conversational AI is enabling the experience economy
Author(s): Laetitia Cailleteau, Managing Director, Accenture, Emer Gilmartin, Engineer and Computational Linguist, ADAPT Centre, Trinity College Dublin and Fuad Hendricks, Senior Manager, Accenture Journal: Journal of AI, Robotics & Workplace Automation Abstract: The use of conversational AI (CAI), already experiencing strong growth, has accelerated throughout the COVID-19 pandemic. Natural or human language interfaces enable engaging, […]
AI in capital markets: Navigating legal and regulatory considerations
Author(s): Mike Pierides, Partner, James Mulligan, Associate and Christopher Archer, Associate, Morgan, Lewis & Bockius Journal: Journal of Securities Operations & Custody Abstract: In capital markets, digitisation and cloud technology have catalysed opportunities for AI by enabling firms to collect, store and analyse larger datasets from a variety of internal sources than ever before. The […]
A new European approach to transaction reporting
Author(s): Vivienne Bannigan, Managing Director, Granuaile Limited Journal: Journal of Securities Operations & Custody Abstract: The Markets in Financial Services Regulation and Directive (MiFID II) is part of the wider European Financial Services Action Plan. The main aim of creating a single market for financial services is to establish a stable, competitive and transparent financial […]
Editorial: Making the Case for a Broad View of Artificial Intelligence
Author(s): Thomas H. Davenport, Distinguished Professor, Babson College, Research Fellow, MIT Center for Digital Business and Senior Advisor, Deloitte Analytics Journal: Journal of AI, Robotics & Workplace Automation
Difficult decisions in uncertain times: AI and automation in commercial lending
Author(s): Sean Hunter, Chief Information Officer and Onur Güzey, Head of Artificial Intelligence, OakNorth Journal: Journal of AI, Robotics & Workplace Automation Abstract: Progress in artificial intelligence (AI) and automation has improved many parts of financial services. These techniques have struggled, however, to make inroads in many areas of commercial lending, largely because of the […]
Why user experience is crucial for procurement
Author(s): Stephen Simko, Global Procurement Practice Leader, Genpact and Brandon Rozelle, Senior Vice President of Strategy, Rightpoint Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Procurement touches every part of a company and the critical role that suppliers play in a company’s operations only increases its importance. For direct materials, the purchases are […]
Think like a hacker: Reducing cyber security risk by improving api design and protection
Author(s): Gerhard Giese, Senior Manager, Akamai Technologies Journal: Cyber Security: A Peer-Reviewed Journal Abstract: Application programming interface (API) traffic now dominates the Internet. Unlike traditional web forms, APIs are faster and more powerful, but often do not get the correct protection — expanding the security risk for organisations. APIs connect people, places and things to create […]
The inside enemy: Weaponisation of your logistical footprint
Author(s): Brian David Johnson, Futurist, Arizona State University and Futurist and Fellow, Frost and Sullivan and Natalie Vanatta, Deputy Chief of Research, US Army Cyber Institute Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: The intersection of digital and physical security is critical to the future security of supply chain, logistics and procurement. […]
Tackling cybercrime and ransomware head-on: Disrupting criminal networks and protecting organisations
Author(s): Marja Laitinen, Digital Crimes Unit Lead and Sarah Armstrong-Smith, Chief Security Advisor, Microsoft EMEA Journal: Cyber Security: A Peer-Reviewed Journal Abstract: This paper provides a look into the current cybercrime trends, fuelled by the ongoing digital transformation and global pandemic, proliferating across organisations of all sizes and posing high socio-economic risk to critical infrastructure and […]
The digital transformation of logistics
Author(s): Lance Healy, Founder, Epiphyte Solutions Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Digital transformation of logistics has emerged into the lexicon of the industry but lacks definition and actionable tactics. This paper offers a definition of the term and creates a context for how investments in software and hardware solutions can […]
Open sesame: Lessons in password-based user authentication
Author(s): Bahman Rashidi, Cybersecurity Research Engineer and Vaibhav Garg, Senior Director of Cybersecurity Research & Public Policy, Comcast Cable Journal: Cyber Security: A Peer-Reviewed Journal Abstract: The cost of unusable password policies in the wild is well documented. These costs impinge both business and security. The alternative is to move to multi-factor and risk-based authentication, which […]
The challenges and opportunities of free trade agreements: How global trade automation can help
Author(s): Nicolas Ethevenin, Solutions Consultant Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Free Trade Agreements (FTAs) and other preferential programmes are a two-headed beast: for almost every business, they can bring substantial benefits through duty reductions and offer strategic competitive advantages. They also create new compliance risks and bring added competitive pressures to the market. […]
Malware development threats with modern technologies
Author(s): Lawrence Amer, Cybersecurity Manager, PwC Journal: Cyber Security: A Peer-Reviewed Journal Abstract: Despite a significant increase in the level of defence strategies across the enterprise, cyberattacks continue to have a damaging impact on organisations. Due to insufficient threat intelligence capabilities established in many organisations, attackers use this weakness to port their attack procedure and plan […]
IT modernisation in the energy sector: Preventing cyberthreats to critical infrastructure
Author(s): Pamela K. Isom, Deputy Chief Information Officer, United States Department of Energy Journal: Cyber Security: A Peer-Reviewed Journal Abstract: IT modernisation is essential for safeguarding information and nations are investing in cyber security advancements that strengthen protection of critical infrastructure, including power grids. Renewable energies are incorporated and distribution channels are optimised to adequately supply […]
Identity crisis: Detecting account opening fraud in the age of identity commoditisation
Author(s): Uri Rivner, VP Cyber Strategy, BioCatch Journal: Cyber Security: A Peer-Reviewed Journal Abstract: Massive data breaches focused on stealing personally identifiable information (PII) have led to a world where identity data is a commodity. The level of account opening fraud in the financial sector and other sectors is growing at an alarming rate, as […]
Supply chain visibility : From analogue to aggregation — a brief history and guide to implementation
Author(s): David Barnard, Vice-President of Supply Chain Logistics & Consulting, Colliers International Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Supply chain visibility (SCV) is the ability to track an order step-by-step to see real-time status updates across the supply chain from origin to final destination. Visibility enables a company to know exactly […]
Human aspects of cyber security: Behaviour or culture change
Author(s): Adam Joinson, Professor of Information Systems and Tommy van Steen, Post-doctoral Research Associate, School of Management, University of Bath Journal: Cyber Security: A Peer-Reviewed Journal Abstract: For security professionals, addressing the role of the human in cyber security is becoming ever more important as systems are technically increasingly secure and threat actors shift their focus […]
Navigating the US truckload capacity cycle: Where are freight rates headed and why?
Author(s): Chris Pickett, Chief Strategy Officer, Coyote Logistics Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: The US truckload transportation market, like many markets, can be characterised as an ongoing rebalancing between supply and demand — or in this case, the number of trucks (and drivers) to haul goods and the demand for […]
How to stop attackers from owning your Active Directory
Author(s): Carolyn Crandall, Chief Security Advocate and Tony Cole, Chief Technology Officer, Attivo Networks Journal: Cyber Security: A Peer-Reviewed Journal Abstract: More than 90 per cent of organisations use Active Directory (AD) as their identity management system, which serves as a master directory and the means to control access to enterprise services. Its central role in […]
Modernising the company Edison built: Applying innovation and digitisation at GE appliances
Author(s): Bill Good, Vice President of Manufacturing, GE Appliances Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: GE Appliances (GEA), a Haier company, has implemented new, innovative strategies as part of its five-year transformation goal of knowing and serving consumers better and creating a winning culture where employee entrepreneurs thrive. Through implementing a […]
Impact of COVID-19 on the textile, apparel and fashion manufacturing industry supply chain: Case study on a ready-made garment manufacturing industry
Author(s): Samit Chakraborty, Doctoral Fellow and Manik Chandra Biswas, Doctoral Fellow, Wilson College of Textiles, North Carolina State University Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Over the past few months, the world has witnessed how the COVID-19 pandemic disrupted the supply chain of the textile, apparel and fashion manufacturing (TAFM) industry […]
How machine learning is catching up with the insider threat
Author(s): Jamie Graves, Founder and CEO, ZoneFox Journal: Cyber Security: A Peer-Reviewed Journal Abstract: The insider threat poses a unique cyber security challenge. When it comes to meeting this challenge, the type of ‘standard’ threat detection toolsets currently deployed by organisations tend to be inadequate. This paper aims to show how and why machine learning […]
How a well-thought-out incident response can take the advantage back from attackers
Author(s): James Christiansen, Vice President, Netskope Journal: Cyber Security: A Peer-Reviewed Journal Abstract: The formation of an incident response (IR) team and IR testing are the most significant actions an organisation can take to reduce the cost of a security breach, but organisations are often challenged to build the right IR team with the right outputs […]
How Under Armour accelerates and sustains omnichannel start-up success with performance management
Author(s): Mark Wry, Senior Manager, Under Armour and Karen Warren, Senior Manager, Joshua Tree Group Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: In the last decade, retail and distribution operations have experienced the ever-evolving omnichannel demand of their customers. For many supply chain organisations, solutions for the omnichannel shift were implemented in […]
Emerging trends in insurance coverage: Massive encryption attacks create urgent need for business interruption and cyber coverage
Author(s): Sean Hoar, Peter M. Marchel Journal: Cyber Security: A Peer-Reviewed Journal Abstract: The evolving online digital threats to businesses have created an urgent need for insurance coverage products to mitigate the risk of loss due to business interruption. This need is driven by the expanded digital environment in which our information resides. The amount of […]
How Amazon’s delivery logistics redefined retail supply chains
Author(s): Raanan Cohen, Founder and CEO, Bringg Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Amazon is setting very high standards for the entire retail industry with the market-leading ecommerce innovations they are implementing across their delivery logistics infrastructure, as well as the technologies behind it. As customer spend rapidly shifted over the […]
Data breach litigation and regulatory enforcement: A survey of our present and how to prepare for the future
Author(s): Behnam Dayanim, Partner and Edward George, Associate, Paul Hastings Journal: Cyber Security: A Peer-Reviewed Journal Abstract: Americans have grown accustomed to the drumbeat of data breaches, particularly because most have involved credit card data where individuals are protected from harm and almost never suffer out-of-pocket losses. But the more recent data breaches — Equifax, Yahoo! […]
Technology is not enough: Potential job displacement in an AI-driven future
Author(s): Yossi Sheffi, Elisha Gray II Professor of Engineering Systems at the Massachusetts Institute of Technology (MIT) Journal: Journal of Supply Chain Management, Logistics and Procurement Abstract: Much has been made recently about the rise of artificial intelligence (AI) in the workplace — often accompanied by apocalyptic predictions about what that means for human jobs. […]
Cyber incidents: How best to work with law enforcement
Author(s): David H. Laufman, Sean Newell, Stephen Reynolds, Mike Buchwald, National Security Division, US Department of Justice Journal: Cyber Security: A Peer-Reviewed Journal Abstract: Cyber intrusions now affect businesses and organisations of all sizes and in all sectors and industries. The United States Department of Justice employs a whole-of-government approach to investigate, disrupt and deter malicious […]
Consider the consequences: A powerful approach for reducing ICS cyber risk
Author(s): Richard Wyman, Professional Control Systems Engineer, Idaho National Laboratory Journal: Cyber Security: A Peer-Reviewed Journal Abstract: Securing industrial control systems (ICS) or, for that matter, information technology (IT) systems is a never-ending battle. Cybersecurity subject matter experts (SMEs) secure their systems with the latest technology and threat actors develop new techniques to bypass these […]
Understanding and measuring social sustainability
Author(s): Saffron Woodcraft, Co-founder & Director, Social Life Journal: Journal of Urban Regeneration and Renewal Abstract: Social sustainability is a new strand of discourse on sustainable development. It has developed over a number of years in response to the dominance of environmental concerns and technological solutions in urban development and the lack of progress in […]
What leading organisations are doing today to drive greater energy efficiency, and why it matters for tomorrow
Author(s): Maria Tikoff Vargas, Director, Better Buildings Challenge, US Department of Energy (DOE) Journal: Corporate Real Estate Journal Abstract: Launched in 2011, Better Buildings is a broad initiative to reduce energy intensity in the commercial, residential and industrial sectors by 20 per cent over ten years. Corporate leadership, innovative state and local policies, workforce development as well as effective use of tax […]